Course Introduction:

Conflict management plays a very important role in preventing conflicts among individ_pelatihanuals. How does a conflict arise? When individ_pelatihanuals strongly oppose each other’s opinions and id_pelatihaneas, the probability of a conflict arises. A conflict starts when individ_pelatihanuals think on different lines and find it very difficult to accept each other’s id_pelatihaneas. Conflict must be avoid_pelatihaned as it destroys the peace, lowers the productivity as well as de-motivates the individ_pelatihanuals. All the factors leading to a fight must be explored and efforts must be made to prevent a conflict. A conflict is not very easy to control; an individ_pelatihanual needs certain skills for the same.

Conflict situations are an important aspect of the workplace. A conflict is a situation when the interests, needs, goals or values of involved parties interfere with one another. A conflict is a common incid_pelatihanent in the work place. This training is design to provid_pelatihane you the skills and techniques to manage conflict.

Course Objectives:

By the end of the training, participants will be able to:

·         Learn about conflict and how too manage it.

·         Know the ingredients of conflicts

·         8 Essential steps to conflict management

·         Learn the various techniques to manage conflict

·         Use immediately the techniques to manage conflict at workplace

·         Use structured format to manage conflict

·         Personal Action Plan – activities

·         Observer’s checklist – for feedback and managing

Who Should Attend?

The course is suitable for support and executive staff members, who want to prevent escalation of conflict, who wish to for those who wish to resolve existing problems and to polish interpersonal, team and EQ competencies. It is also highly suitable for teams who wish to explore and resolve conflicts and build synergy and effectiveness.

Course Outline:

·         Introduction to Conflict Management

·         Understanding what is Conflict?

·         A new view of conflict

·         Five popular (But ineffective) approaches to conflict resolution.

·         Ingredients of Conflicts

·         Conflict partnership process

·         8 Essential steps to conflict resolution and management

·         Step1: Create an effective atmosphere

·         Step 2: Clarify perceptions

·         Step 3: Focus on Individ_pelatihanual and shared needs

·         Step 4: Build shared positive power

·         Step 5: Look to the future, then learn form the past.

·         Step 6: Generate options

·         Step 7: Develop “Doable” the stepping stones to action.

·         Step 8: Make mutual benefit agreement.

·         Various conflict resolution and management techniques

·         Conflict management styles and application

  • Collaborating
  • Accommodating
  • Competing



  • Certificate,
  • Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8
  • Bag (Public Training)
  • Training Material (Hand Out & Soft Copy)
  • Convenient training facilities in stars hotel (Public Training)
  • Lunch 1 and Coffee Break 2 / Day (Public Training)
  • Souvenir
  • Gratis antar Jemput dari Bandara/Stasiun ( Khusus Yogyakarta )



Yogyakarta, Jakarta, Bandung, Bogor, Cirebon, Solo, Semarang, Surabaya, Malang, Bali, Lombok, Samarinda, Balikpapan, Banjarmasin, Pontianak, Makassar, Medan, Palembang, Lampung, Timor Leste, Thailand, Singapore , Kuala Lumpur.  (dengan harga dan minimal kuota yang berbeda)


  • Group Discussions
  • Group & Individ_pelatihanual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan


 Tim Konsultan BMG Training & Development

Course Timings:

Daily Course Timings:

  •     08:00 - 08:20       Registerasi dan Pembukaan
  •     08:30 - 10:00       Sesi Pertama
  •     10:00 - 10:20       Coffee / Tea / Snacks
  •     10:20 - 12:00       Sesi Kedua
  •     12:00 - 13:00       Lunch Break & Prayer Break
  •     13:00 - 15:00       Sesi ketiga
  •     15:00 - 15:20       Coffee / Tea / Snacks & Prayer Break
  •     15:00 - 16:30       Sesi Terakhir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.


Catatan :

Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.


Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.


Bila tid_pelatihanak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa did_pelatihanalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.


Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.


Info Jadwal training 2019 , Jadwal training 2019 , Informasi Jadwal training 2019 , Jadwal training 2020 , Jadwal training 2021 , Jadwal training 2022, Info Jadwal training 2019 2020, Jadwal training 2019 2020 , Informasi Jadwal training 2019 2020 , Jadwal training 2020 2021 , Jadwal training 2021 2022 , Jadwal training 2022 2023